Terms &
Conditions
Last updated: June 2025
Please read these terms carefully before using Bravo Hotels. By using our service you agree to these terms.
Who we are
Bravo Hotels is a hotel booking service operated by Bravo Ibiza LTD, registered in England and Wales. Registered address: 167-169 Great Portland Street, London, England, W1W 5PF.
You can contact us at info@bravohotels.co.
Our role as intermediary
Bravo Hotels acts as an intermediary between you (the customer) and the hotel. We source and book hotel rooms on your behalf but we are not the hotel and are not party to the contract between you and the hotel.
Bravo Hotels is not responsible for the hotel's services, facilities, standards, or any changes made by the hotel to your booking after confirmation.
Pre-launch bookings
During our pre-launch period, Bravo Hotels offers free booking and price check services via WhatsApp. This is provided as a goodwill service and may be withdrawn or changed at any time.
All bookings made during pre-launch must have free cancellation. We will not process bookings without a free cancellation policy in place.
Payments
Once you confirm a booking, we will send you a secure third party payment link. Payment is made directly by you via your card. Bravo Hotels does not store your card details.
You will receive a booking confirmation by email once payment has been processed.
Cancellations and refunds
You can cancel your booking at any time before the free cancellation period expires. During our pre-launch period we only process bookings that have free cancellation from the hotel. Once our platform launches we will be able to process non-refundable bookings.
To cancel, contact us as soon as possible at info@bravohotels.co or via WhatsApp and we'll take care of it.
Pricing
We make every effort to provide accurate pricing. Rates are subject to availability and may change. We will always confirm the final price with you before processing any payment.
Limitation of liability
To the maximum extent permitted by law, Bravo Hotels shall not be liable for any indirect, incidental, or consequential damages arising from your use of our service or from any hotel booking made through us.
Our total liability to you shall not exceed the amount paid by you for the booking in question.
Accuracy of room information
We work hard to ensure all room descriptions and details are accurate. In extremely rare cases there may be minor discrepancies in room descriptions or details. If this happens, simply contact us and we'll resolve it straight away at info@bravohotels.co.
Changes to these terms
We may update these terms from time to time. Any changes will be posted on this page. Continued use of our service after changes constitutes acceptance of the updated terms.
Governing law
These terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
If you have any questions about these terms please contact us at info@bravohotels.co.